Telecom for Enterprise has changed.
Even greater changes are just getting started.We help companies who are innovating, evolving, and optimizing how—and where—employees, frontline workers, and agents communicate with each other, and with their customers globally.
Your customer is on a mobile phone
And so are your employees
But contact centers (CC) and unified communication (UC) platforms are still primarily based on telecom standards and audio codecs from the 1980s (or earlier).
The business value of each phone call is increasing
There is a reason for the call
Voice call volumes continue to decline year-over-year as business transactions increasingly move to online portals and communications move to text or chat.
What remains are the customer and employee interactions that are urgent or cannot be effectively handled through those channels.
Unified Comms and Contact Center platforms are converging
But each has unique requirements
The historic separation between a unified communications platform for employee communications and a contact center platform for customer contacts is being eliminated.
Both UC & CC are now being built on top of a converged communications platform that serve employee, frontline worker, agent, and customer calls alike. Yet the specific call requirements and regulatory obligations of each type of call still remains; and they are not the same.
Your customer is on a mobile phone
And so are your employees
But contact centers (CC) and unified communication (UC) platforms are still primarily based on telecom standards and audio codecs from the 1980s (or earlier).
The business value of each phone call is increasing
There is a reason for the call
Voice call volumes continue to decline year-over-year as business transactions increasingly move to online portals and communications move to text or chat.
What remains are the customer and employee interactions that are urgent or cannot be effectively handled through those channels.
Unified Comms and Contact Center platforms are converging
But each has unique requirements
The historic separation between a unified communications platform for employee communications and a contact center platform for customer contacts is being eliminated.
Both UC & CC are now being built on top of a converged communications platform that serve employee, frontline worker, agent, and customer calls alike. Yet the specific call requirements and regulatory obligations of each type of call still remains; and they are not the same.
Email:
info@telecomconverged.com
Call | Text:
+1 (650) 224-2802